FAQ
Do you perform support on an – as needed basis?
Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. Since all our Flat Fee service plans are based on this premise, we do not offer reactive services without any IT support. Our range of pay as you go plans are available through a small fee which ensures your critical servers are covered.
What does your flat fee service include?
Proactive maintenance and monitoring for all covered equipment, operating systems and applications:
- Patch Management and Service Pack updates
- Anti-Virus and Anti-Spam management updates and remediation
- Manage backups and restores
- Disk and memory optimisation
- Manage user accounts
- Manage network and internet connectivity
- Manage firewalls routers and switches
Remote Help Desk, Lab, Bench Time and On Site Service for all covered equipment, operating systems and applications:
- Servers, PC’s Laptos Firewalls Routers and Switches
- Microsoft Windows XP Pro, Windows Vista and Windows 7 Operating Systems
- Microsoft Office from 2000 upwards
- Microsoft Server and SBS Server 2000 upwards
- Microsoft Exchange 2000 and SQL 2000 upwards
Vendor Management Services. We will manage all of your infrastructure suppliers (vendors) allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or application serviced by a supplier we manage for you. It’s one call to us and we take it from there and make sure the problem is resolved. We will even schedule any on site visits with the supplier and oversee the entire process to ensure it has been resolved properly.
So no matter what happens in my environment, I’ll never pay more than the “flat fee per month”?
Examples of items that are not covered under our Flat Fee service cover include the cost of replacement of new hardware, software licensing, or renewal of any third part support or software support that you already have. In addition office moves or major changes to IT infrastructure are generally not included. Whenever the potential arises for additional fees outside our flat fee, you will always be notified in advance for approval.
What other services and solutions do you provide?
We can take care of all your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate business risks. Some examples of these solutions are:
Faster IT , Reduction of Spam to increase your staff’s productivity
Disaster Recovery Planning to mitigate risks in the event of data loss or disaster
Mobile and Remote access solutions to ensure everyone is on the same page
TotalCare Plan that covers everything freeing staff to get on with their Jobs while we save you money
Tailored solutions for particular industries that add value to their business and the way they work.
How can I get more information and get started with your Services?
Just call us on 020 8905 3368 and we will be happy to meet in person to discuss your particular needs. In order to ensure we can help your business, our process begins with a Needs Analysis followed by a Cost Savings Analysis. We will examine the results of these in order to determine our best recommendations.
